Preferred qualifications :
* Experience in the Google ads network and e-commerce products.
* Experience in system design/API, programming language including data structures and algorithms, machine learning basics.
* Understanding of backend infrastructure concepts (e.g., cache, memory management), mobile app operating system, and mobile app data analytics product.
* Ability to interpret data to influence across cross-functional stakeholders in gTech and Engineering organizations and communicate problems to both technical and non-technical audiences.
* Ability to troubleshoot and debug tagging issues on websites using developer tools (e.g., Chrome DevTools).
Responsibilities
* Prioritize and deliver outstanding customer service, advanced troubleshooting and resolving complex issues and bugs from internal teams and Google advertisers.
* Understand the evolving AI-powered nature of the Google Ads ecosystem and the ability to communicate the machine learning model language with our internal and external customers.
* Engage with cross-functional partners, including Sales, Engineering and Product teams, to build automation frameworks and processes to detect and prevent product bugs/issues.
* Prototype and develop tools to enable the troubleshooting of customer issues and queries to facilitate troubleshooting of standard use cases.
* Collaborate with Engineering teams on infrastructure launches, upgrades, and migrations.